Contact Us

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123 Street Avenue, City Town, 99999

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Link to read me page with more information.

FAQ

Frequently Asked Questions

 

HOW DO I ORDER A CROWN?

You can order a crown via my Etsy or through Build A Crown. As it is still only me hand-making each crown, these are the only two options I have available for purchasing crowns.

Please note the Build A Crown has a 1 month turn around (excluding delivery), and I cannot fasten the process as much as I would love to!

WHAT DAY/TIME DO YOU UPLOAD CROWNS TO ETSY?

I will upload twice a week, usually Monday's and Friday's, however this can vary. I will always notify on my Instagram when I will be uploading so please ensure you follow me on Instagram. I will also send out an email to those who are subsribed, one hour before I upload my crowns onto Etsy. Please ensure you subscribe. I am located in Queensland, Australia. The time zone is AEST. If you are not sure what time it will be in your country, you can convert the dates/times by following the button below.

HOW DO I PURCHASE A CROWN I SAW ON INSTAGRAM?

All crowns previously posted on Instagram most likely have been sold. All crowns are one of a kind and are not re-created, although when I create others there may be some similar to this in the future.. 

DO YOU DO FLOWERCROWNS?

Flower crowns will always be my favourite thing to create and I still create them every now and then. I will upload flower crowns on Etsy from time to time and will hopefully create a section to create flower crowns on 'Build A Crown'. At this stage I do not take custom orders for flower crowns either.

HOW DO I PURCHASE ON ETSY?
Please note, once a crown is sold, the listing is then removed from the Etsy site. If there appears to be no crowns listed, this means that they have all been sold.
I restock my Etsy every Monday and Friday evening (AEST), please ensure you follow my Instagram for updates. If you wish to purchase a crown, make sure you are on the site when crowns are about to be stocked, as they can often sell out within minutes.

DO YOU DO CUSTOM ORDERS?
Unfortunately I am unable to create custom orders at this stage due to high demand of general crowns. However I have a section on my website called “Build A Crown”, where you can choose what crown size you want. The reason I cannot create custom crowns due to the shells and jewels I have available at the time. It's still only me making them at the moment which is why I've been unable to create custom crowns, as I've had a bit more requests than I am able to handle at this stage.

WILL I HAVE TO PAY FOR CUSTOMS OR IMPORT TAXES?
All international customers are responsible for the customs rates within their own country. For further information, please contact your local customs office.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept VISA and Mastercard. At the moment paypal is only available via using my details: chelseasflowercrowns@gmail.com

If you wish to make an order and use PayPal, please email me with your order and request to pay with PayPal.

DO YOU OFFER RETURNS OR EXCHANGES?
If you are unhappy for any reason, please contact on chesleasflowercrowns@gmail.com immediately. Unfortunately we are unable to offer refund or exchange, however will try to resolve the issue with our customer immediately.