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PROCESSING AND DELIVERY TIMES
Deliveries to Australian addresses can be expected to arrive within 3-10 days from the time of shipment.
Deliveries outside of Australia can be expected to arrive within 10-15 days from the time of shipment, depending on your location.
When your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please email at firstname.lastname@example.org
Deliveries are sent during normal business hours between Monday and Friday.
Purchases made on weekends and public holidays will be processed on the next business day.
Please note, during sale periods or within 5 days of a new collection there may be some delays. In the case of any delay to processing times, you will be notified by email.
Once your parcel has been dispatched a unique tracking number will be sent to your nominated email address. You can track your parcel at https://m.auspost.com.au/view/tracking - tracking only available Australia wide
Once your order has been shipped, Chelsea's Flowercrown's accepts no responsibility for any damage caused due to postage handling (we do bubble wrap and express fragility on box), if order is delivered as per tracking number indicates but customer does not receive, this is out of Chelseas Flowercrowns control.
Within Australia, shipping is a flat rate of $20AUD per item
International shipping is a flat rate of $30AUD per item
CHANGES TO YOUR ORDER
Once your order has been placed, we are unable to make changes or cancel your order, however our usual returns process is available. If you have made an error in your delivery address, please call as soon as possible on +61 40116 6619. If your order has already been shipped, Chelsea's Flowercrown's accepts no responsibility for incorrect details entered.
If there are any delays to your order, you will be notified via email. Please ensure the email address entered in the checkout is attended.
Shipments which are rejected by the receiver will result in the customer incurring redirection fees. On the instance that a shipment is rejected by the receiver, it is the customer's responsibility to contact us to notify us of the situation.
For all online customer service and order enquiries, either email us at email@example.com or call on +61 40116 6619 between 9:00am to 5:00pm Monday to Friday (AEST).
Please note that there are NO RETURNS. If you have any queries please email firstname.lastname@example.org to resolve any issues.